How to recognize the problem
A failed update may be caused by incompatible PHP versions, outdated theme overrides, plugin collisions, interrupted file operations or database migrations.
- Blank screen or fatal PHP error after an update.
- Admin login works but the frontend is broken, or vice versa.
- Checkout, forms or integrations stopped behaving correctly.
- The hosting provider recently changed the PHP runtime.
What gets investigated
Specific steps depend on the website and available access. A typical review can include:
- Document which update happened and the first observed failure.
- Assess rollback options and whether backups are usable.
- Isolate the failing component with staging or controlled diagnostics where possible.
- Apply the lowest-risk repair path and test affected customer actions.
What a responsible fix looks like
Recovery should restore affected functionality while preserving business data and avoiding a recurrence caused by incompatible software versions.
What to send with your request
Start with the website URL, what visitors see, when it began and any recent changes. List recent plugin or theme updates, and whether the site has a staging environment.
Do not include passwords, database dumps, customer information or payment data in the initial request.
Useful reading
Talk through this problem
The initial scope enquiry is free. Any paid assessment or repair is quoted separately after reviewing the information available.
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